Corporate Prepaid Account Terms

Effective from 28 July 2020

Parties and definitions

• Company means Hampton Travel Ltd, a Coventry-licensed private hire operator.
• Customer means the business entity in whose name the corporate account is opened.
• Account means the prepaid corporate balance held by the Company for the Customer.
• Users means the individuals authorised by the Customer to book journeys under the Account.
• Journey means a private hire booking placed under the Account.

By opening an Account the Customer accepts these Terms in full. These Terms operate as a business-to-business contract. Nothing in these Terms affects the statutory rights of any individual passenger who is a consumer.

Account structure

• The Account operates on a prepaid balance model. The Customer tops up in advance and Journeys are drawn from the Account balance in real time.
• Minimum top-up: £100. No monthly fee, no minimum spend, no fixed term.
• The Account is billed in GBP and settled in GBP.
• The Company is not VAT-registered. No VAT is charged and none is reclaimable.

Bonus credit

• A bonus credit of 3% is applied automatically to any single top-up of £2,500 or more.
• Bonus credit is held as a separate balance and is spent before cash balance on each Journey.
• Bonus credit is non-refundable and non-transferable in all circumstances, including but not limited to voluntary account closure, involuntary account closure by the Company, dispute, or offset.
• The Company may change the bonus rate or threshold on 30 days' written notice to the Customer. Existing bonus credit at the time of change is unaffected.

Users and roles

• The Customer may add Users under one of three roles: admin (full control, top-ups, user management), booker (may book Journeys, view balance), viewer (statements only).
• The Customer is responsible for all Journeys placed by its Users and for maintaining the accuracy of the User list.
• The Company relies on the Customer's User list as the authoritative source of who may book under the Account.

Fares and quotations

• Fares quoted at the time of booking are fixed unless the Customer changes journey details or the User is late beyond the free waiting period.
• Corporate rate cards, negotiated volume discounts, or price-adjustment mechanisms may be agreed in writing between the parties. Any such agreement is a variation of these Terms and prevails over the standard published rate for the Customer's Account.
• Airport set-down fees, tolls, bridge and ferry charges are pass-through costs added at the published rate.

Cancellations of Journeys

• Cancellation more than 12 hours before scheduled pickup: 100% refund to the Account (cash + bonus in the same proportion originally spent).
• Cancellation less than 12 hours before scheduled pickup: 50% cancellation fee retained by the Company, 50% refunded to the Account.
• No-show (User fails to appear within 20 minutes of scheduled pickup without notice): 100% retained by the Company.

Statements, dashboard, and reporting

• The Customer has 24/7 dashboard access at https://hamptontravel.co.uk/accounts.
• Monthly statements are generated automatically and available for download.
• The Customer must review statements promptly. Any dispute in respect of a Journey or top-up must be raised in writing within 30 days of the statement date, failing which the entry is deemed accepted.

Waiting time and airport delays

• Free waiting time: 60 minutes per airport pickup, 10 minutes per address pickup.
• Waiting time beyond the free period is charged at £45.00 per hour, drawn from the Account balance.
• The Company may substitute driver and/or vehicle if an inbound flight is delayed by more than 1.5 hours.

Account closure

• The Customer may close the Account at any time by written notice to info@hamptontravel.co.uk.
• On closure, the Company will refund the unused cash balance to the Customer's registered bank account within 7 working days, less a closure administration fee of the greater of £50 or 2% of the cash balance.
• Bonus credit is forfeited in full on closure.
• The Customer expressly acknowledges the closure fee and bonus forfeiture as a condition of opening the Account.
• The Company may close an Account and refund the cash balance (less the closure administration fee) on 30 days' written notice, or immediately for material breach of these Terms, non-payment, or abusive conduct.

Liability

Nothing in these Terms excludes or limits the Company's liability for:

• death or personal injury caused by the negligence of the Company, its employees or agents;
• fraud or fraudulent misrepresentation;
• any other liability which cannot be excluded or limited under English law.

Subject to the above, in respect of any Journey booked under the Account:

• The Company's total liability is limited to the fare paid for that Journey from the Account.
• The Company is not liable for indirect or consequential loss, including missed flights, missed appointments, loss of profit, loss of business opportunity, or reputational loss.
• The Company's aggregate liability under these Terms in any 12-month period is capped at the total top-ups paid by the Customer to the Account in that period.

Contractors and sub-contractors

The Company may use sub-contracted drivers. Where a Journey is booked under the Company's Coventry private hire operator licence, the Company remains responsible to the Customer for the licensed conduct of that Journey.

Force majeure

Neither party is liable for delay or failure to perform where the delay or failure is caused by events beyond that party's reasonable control, including but not limited to severe weather, road closures, terrorist action, industrial action, pandemic, or fuel supply interruption.

Data protection

• The Company processes personal data of Users in accordance with UK GDPR and the Data Protection Act 2018.
• The Customer is the data controller for its own User list and any personal data it uploads or shares.
• The Company is the data controller for its own booking, billing and Journey records.
• Details of processing are at https://hamptontravel.co.uk/privacy-policy. Enquiries: info@hamptontravel.co.uk.

Notices

Notices must be in writing and sent by email to info@hamptontravel.co.uk (to the Company) or the Customer's registered billing email (to the Customer). Email notices are deemed received on the working day after sending.

Assignment

The Customer may not assign or transfer the Account without the Company's written consent. The Company may assign its rights under these Terms on 30 days' written notice.

Entire agreement

These Terms, together with any written rate card or written variation signed by the Company, form the entire agreement between the parties in respect of the Account. Any representation not recorded in these Terms is excluded, save for statements made fraudulently.

Governing law

These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

Contact

Hampton Travel Ltd
29 Medina Road, Coventry, CV6 5JB
Phone: 0800 061 4661
Email: info@hamptontravel.co.uk
Web: https://hamptontravel.co.uk