These terms apply to individual bookings by consumers. If you have a Hampton Travel corporate prepaid account, the Corporate Prepaid Account Terms apply to journeys booked under that account.
Hampton Travel Ltd is a company registered in England and Wales (company number 15717862), registered office 29 Medina Road, Coventry CV6 5JB. Hampton Travel Ltd is a private hire operator licensed by Coventry City Council.
These terms apply to bookings made by consumers through hamptontravel.co.uk, by phone on 0800 061 4661 or by email at info@hamptontravel.co.uk. Before you pay, we give you your journey details, total price and these terms. Your booking is confirmed when we receive full payment, or a deposit where we offer one (see Payment), and we confirm it in writing. If we cannot accept your booking after receiving payment, we will refund you in full. We may update these terms from time to time; the version in force when you book is the one that applies to your booking.
Your contract is with Hampton Travel Ltd, which acts as principal and remains responsible to you for carrying out your booking, including where we engage another operator.
Journeys in vehicles with no more than eight passenger seats are carried out using appropriately licensed private hire vehicles, drivers and operators. For journeys using a minibus or coach with more than eight passenger seats, we engage an appropriately licensed public service vehicle (PSV) operator to provide the vehicle and driver.
You must be 18 or over to make a booking. Bookings for anyone under 18 must be made and paid for by an accompanying adult.
We give you a personal quote before you book. Your confirmed total includes all compulsory charges for the agreed journey, including any airport or port drop-off charges, tolls, bridge and ferry charges. We never charge waiting fees.
Your price changes only if you ask for, and agree, a change to the journey. We will explain any new total before you accept the change. A diversion to another airport or port, or a different travel date, may need a new quote, which you are free to decline; a cancellation is then handled under our cancellation policy.
As a guide, luggage space depends on the vehicle:
These capacities are a guide and depend on case sizes and the vehicle. We confirm the vehicle is suitable for the passengers and luggage you tell us about before you book. If you later change those requirements, any larger vehicle is subject to availability and to you agreeing its price. If we chose an unsuitable vehicle despite accurate information from you, we will put it right at no extra cost, or refund the affected journey if we cannot.
We never charge waiting fees. For airport pickups, please give us your flight number. We and your driver monitor your flight and adjust your collection for its actual arrival, whether you land early or late. Please contact us when you reach arrivals or if you are delayed. For cruise and ferry pickups we need the ship name or sailing; we follow its arrival and agree the pickup time with you. If you are held up, please contact us as soon as you can; we keep in touch by phone, text, WhatsApp or email and will make reasonable attempts to reach you. If, despite reasonable attempts to contact you, we have neither reached you nor heard from you, we may treat the journey as a no-show once 90 minutes have passed after your flight actually lands, or 30 minutes after the confirmed pickup time for other collections. We extend that period reasonably for known arrival, baggage, immigration or disembarkation delays, and honour any new pickup time agreed with you. A no-show is treated as a cancellation less than 12 hours before pickup.
Every passenger, including every child, must be included in the booking and has their own seat. Tell us children's ages and any child-seat needs before booking, and we will confirm the right arrangements for the vehicle and the law. A child seat is included only when we confirm it in writing. You may bring your own suitable seat; please check with us first that it fits.
You can cancel by phone or email using the details below. Notice counts from when your cancellation reaches us. Refunds are normally made to the original payment method within 14 days. Passenger transport bookings do not carry the 14-day cooling-off right that applies to many online purchases. These cancellation rules are our own policy and do not affect your other legal rights.
We provide the confirmed pickup time and a vehicle suitable for the passengers, luggage and accessibility needs we have agreed. You do not need to be ready earlier unless you agree to be.
If a delay or a change of vehicle becomes necessary, we will tell you promptly. We will not make a significant change without your agreement. If we cannot provide the agreed journey or an alternative you accept, we will refund the amount paid for that journey without any cancellation charge. This does not limit your other legal rights.
We carry out every journey with reasonable care and skill, including when we plan your pickup time using the journey information you give us. We remain responsible for your booking where another operator carries out the journey for us.
We are not responsible for delays, missed flights, missed sailings, missed connections or other losses caused by events outside our reasonable control that could not have been avoided with reasonable care. These include severe weather, accidents we are not responsible for, unexpected road closures, exceptional traffic delays we could not reasonably have planned for, police or emergency incidents, industrial action, and disruption at airports or ports.
We are not responsible for any loss caused by incorrect information you give us, by you not being ready at the agreed pickup time, or by changes you make without telling us. Please take reasonable steps to avoid or reduce any loss.
Airlines and cruise lines set their own check-in deadlines, so please give us accurate departure and check-in times when you book. We recommend travel insurance that covers missed departures.
If we cannot provide your journey through our own fault, we will arrange alternative transport to get you there as quickly as possible or, if that is not possible or you prefer, refund the amount paid for that journey in full.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability or consumer right that cannot lawfully be excluded or limited.
We may refuse future bookings from anyone who has abused or threatened a driver, damaged a vehicle or not paid.
We handle your personal data in line with UK GDPR and the Data Protection Act 2018, as set out in the privacy policy on this website. We do not sell customer data. Questions: info@hamptontravel.co.uk.
Please send complaints in writing to info@hamptontravel.co.uk or by post to Hampton Travel, Hampton Travel Ltd, 29 Medina Road, Coventry CV6 5JB. We acknowledge complaints within 3 working days and send a full reply within 14 working days.
These terms are governed by the law of England and Wales. This does not take away any mandatory protections you have as a consumer, or any right to bring proceedings in another court where the law gives you one.
Hampton Travel Ltd, 29 Medina Road, Coventry CV6 5JB. Phone: 0800 061 4661. Email: info@hamptontravel.co.uk. Web: hamptontravel.co.uk
Travel credit awarded on an account top-up is a promotional discount. It has no cash value, cannot be transferred, and expires 12 months from the date it is awarded.
Journeys are always paid from your cash balance first. Promotional travel credit is only drawn on once your cash balance reaches zero. This means any travel credit remaining when you close your account is unused promotional credit rather than money you paid us, and it is forfeited in full. Cash balances are refundable, less the account closure fee.
Hampton Travel Ltd is not registered for UK VAT. No VAT is charged on top-ups or fares, and receipts state this.