Pre-booked journeys for passengers who cannot drive, cannot manage public transport, and should not be relying on a taxi app on the morning of an appointment. Named driver, DBS-checked, price agreed before travel.
Worth settling before you ring, because it saves everyone a wasted call.
A private hire operator licensed by Coventry City Council. Every journey is pre-booked with a named driver assigned in advance and a price agreed before travel. Drivers are DBS-checked. We hold transport contracts with Warwickshire County Council.
Hampton Travel is not an ambulance service, and is not CQC-registered non-emergency patient transport. We do not carry stretcher patients and provide no clinical care during the journey. If a passenger needs medical supervision in transit, that is an NHS or private ambulance job and we will tell you so rather than take the booking.
What we cover is the ground in between: a passenger who is medically stable but cannot drive, cannot manage the bus, and should not be left to a taxi app at eight in the morning on the day of an appointment.
Pickups across Coventry and Warwickshire, to hospitals, clinics and appointments anywhere in mainland UK.
University Hospital Coventry and Warwickshire, city clinics, and care homes across CV1 to CV8. Our base, and the bulk of what we run.
Hospital of St Cross for local clinics, and the run into UHCW in Coventry for anything St Cross does not cover.
George Eliot Hospital on College Street, plus onward appointments into Coventry and Birmingham.
Warwick Hospital for local clinics and day cases, plus the run into Coventry or Birmingham where a patient has been referred out of area.
Dialysis, oncology, physiotherapy and outpatient follow-ups are where this service earns its keep, because the same journey happens every week and the passenger is often anxious about it.
For recurring runs we allocate the same driver to the same passenger wherever the rota allows. For someone confused or nervous, a familiar face is the difference between a manageable morning and a bad one. Ask for driver continuity when you book. It costs nothing.
Appointments also overrun, constantly, and that is where most transport arrangements fall apart. We do not book a return as a fixed time and leave you to it. Ring the driver when you are actually finished. Waiting is planned into the job rather than charged as a surprise.
For care homes we work as a standing arrangement rather than booking by booking: a named contact, agreed pickup windows, the same drivers, and a record of every journey with dates and times against it.
That record matters. If you are asked to evidence how a resident got to an appointment and who drove them, reconstructing it afterwards is not good enough. We keep the audit trail as routine because our council contracts require it, and care homes get the benefit of the same system.
We hold home to school transport contracts with Warwickshire County Council for children with special educational needs, running daily through term time with DBS-checked drivers and passenger assistants in the vehicle.
That is the most heavily scrutinised transport a private hire operator can be trusted with: safeguarding, DBS, named drivers, and a logged audit trail the council can ask for at any point. It is the same standard applied to every medical and accessible booking we take.
"Wheelchair accessible" is used loosely across the trade. Ask any operator these four questions, including us.
Side-loading ramp taking a powered or non-folding chair into the vehicle, rather than a folded manual chair in the boot.
Anchored to the vehicle floor, to M1 standard. Not straps improvised on the day.
A three-point lap and shoulder belt for the passenger, in addition to the chair restraint.
The driver knows the restraint procedure. You should not be talking them through it at the kerb.
Our vehicle meets all four. It is a single vehicle, so accessible bookings in Coventry and Warwickshire need more notice than standard ones.
If the passenger can move from chair to seat, the driver assists and stows the chair. If they travel in the chair, the driver secures it and helps with the belt.
Drivers do not perform lift transfers. That is the correct position rather than a reluctant one. No insured private hire driver should be manually lifting a passenger, and done badly it injures both people. A lift needs trained mobility staff or a family member present.
This is the single most common problem on the day, so settle it when you book rather than on the driveway. Tell us who is doing the lift if one is needed.
None of it is compulsory. All of it makes the day go better.
Notice: 24 hours for a routine journey, 48 hours for a hospital appointment so the driver can be held to the slot.
Built for anyone booking the same journeys over and over: care homes, families managing a course of treatment, and clinics arranging transport on a patient's behalf.
added to top-ups from £2,500. Put in £2,500, get £2,700 of travel.
added to top-ups from £5,000. Put in £5,000, get £5,500 of travel.
to use the credit. Your own topped-up balance does not expire.
The credit is the obvious part. The reason care homes actually move onto an account is the admin. One balance covers every resident, so there is no card handed to a driver, no petty cash, no staff member paying and claiming it back, and no pile of receipts to match up at the end of the month.
You get a statement showing every journey with the date, the passenger and the destination against it. That is the same record the council asks us for on our contract work, and it is the thing that turns an awkward question into a two-minute answer.
For a family, it works the same way on a smaller scale. If someone is booked in for a course of treatment over several months, you top up once and stop thinking about paying for individual journeys while there are more important things going on.
Every journey still comes off at the price agreed when it was booked. The credit is on top of the balance, not a discount applied to a moving rate.
To be plain about the twelve months, because it is the part people misread: the deadline applies only to the credit we add, not to the money you put in. Your own balance stays on the account until you spend it. If credit is still sitting there after twelve months it drops off, and the cash you deposited is untouched. Journeys draw from the credit first, so in normal use it is spent long before the date matters.
Call 0800 061 4661 and describe the journey. If we are not the right service for it we will say so.