Coventry is our base. Most of what we run every week is hospital appointments and care home journeys across the city, with a named DBS-checked driver and a price agreed before travel.
Worth settling before you ring, because it saves everyone a wasted call.
A private hire operator licensed by Coventry City Council. Every journey is pre-booked with a named driver assigned in advance and a price agreed before travel. Drivers are DBS-checked. We hold transport contracts with Warwickshire County Council.
Hampton Travel is not an ambulance service, and is not CQC-registered non-emergency patient transport. We do not carry stretcher patients and provide no clinical care during the journey. If a passenger needs medical supervision in transit, that is an NHS or private ambulance job and we will tell you so rather than take the booking.
What we cover is the ground in between: a passenger who is medically stable but cannot drive, cannot manage the bus, and should not be left to a taxi app at eight in the morning on the day of an appointment.
UHCW at Walsgrave is the destination for most of these journeys, and it is a site where the details matter.
It is a large hospital with separate entrances for outpatients, the Arden Cancer Centre and the main building, and the difference between being dropped at the right door and the wrong one is a long walk for someone who cannot manage one. Tell us the department and we will drop at the closest entrance rather than the main concourse.
Parking at UHCW is the other reason people book this rather than drive. On a busy clinic morning the wait for a space runs long enough to miss an appointment that took three months to get, and that is before the walk in from the far end of the car park.
Outpatient clinics run late as a matter of routine. We do not set a fixed return time and leave you to make it. Ring the driver when you are done and the waiting is already accounted for in the job.
We run regular journeys for care homes across CV1 to CV8. For homes booking frequently, a standing arrangement works better than booking each journey cold: a named contact, agreed pickup windows, the same drivers seeing the same residents, and a logged record of every journey.
Residents notice the driver being the same person. Managers notice the audit trail when someone asks for it.
Alongside UHCW we run to Nuffield Health Warwickshire and The Meriden Hospital, plus consultant appointments further afield in Birmingham and Solihull where a Coventry patient has been referred out of area.
Longer referral journeys are exactly the ones where an app booking goes wrong, so they are worth pre-booking with a named driver who knows where they are going.
"Wheelchair accessible" is used loosely across the trade. Ask any operator these four questions, including us.
Side-loading ramp taking a powered or non-folding chair into the vehicle, rather than a folded manual chair in the boot.
Anchored to the vehicle floor, to M1 standard. Not straps improvised on the day.
A three-point lap and shoulder belt for the passenger, in addition to the chair restraint.
The driver knows the restraint procedure. You should not be talking them through it at the kerb.
Our vehicle meets all four. It is a single vehicle, so accessible bookings in Coventry need more notice than standard ones.
If the passenger can move from chair to seat, the driver assists and stows the chair. If they travel in the chair, the driver secures it and helps with the belt.
Drivers do not perform lift transfers. That is the correct position rather than a reluctant one. No insured private hire driver should be manually lifting a passenger, and done badly it injures both people. A lift needs trained mobility staff or a family member present.
This is the single most common problem on the day, so settle it when you book rather than on the driveway. Tell us who is doing the lift if one is needed.
None of it is compulsory. All of it makes the day go better.
Notice: 24 hours for a routine journey, 48 hours for a hospital appointment so the driver can be held to the slot.
Built for anyone booking the same journeys over and over: care homes, families managing a course of treatment, and clinics arranging transport on a patient's behalf.
added to top-ups from £2,500. Put in £2,500, get £2,700 of travel.
added to top-ups from £5,000. Put in £5,000, get £5,500 of travel.
to use the credit. Your own topped-up balance does not expire.
The credit is the obvious part. The reason care homes actually move onto an account is the admin. One balance covers every resident, so there is no card handed to a driver, no petty cash, no staff member paying and claiming it back, and no pile of receipts to match up at the end of the month.
You get a statement showing every journey with the date, the passenger and the destination against it. That is the same record the council asks us for on our contract work, and it is the thing that turns an awkward question into a two-minute answer.
For a family, it works the same way on a smaller scale. If someone is booked in for a course of treatment over several months, you top up once and stop thinking about paying for individual journeys while there are more important things going on.
Every journey still comes off at the price agreed when it was booked. The credit is on top of the balance, not a discount applied to a moving rate.
To be plain about the twelve months, because it is the part people misread: the deadline applies only to the credit we add, not to the money you put in. Your own balance stays on the account until you spend it. If credit is still sitting there after twelve months it drops off, and the cash you deposited is untouched. Journeys draw from the credit first, so in normal use it is spent long before the date matters.
Call 0800 061 4661 and describe the journey. If we are not the right service for it we will say so.